Wes Carver Electric
  • PA, USA
  • $17 - $25/hour
  • Full Time

Medical, dental, vision, and a 401(k) plan. Our team also enjoys fun contests and great team activities such as BBQs and ax throwing, and ongoing training.


Wes Carver Electric of Lansdale, PA is seeking to hire a full-time Customer Service Representative (CSR) / Admin/CSR to join our office team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected electrical company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, this may be the position for you!

We offer a competitive wage of $17-$25/hour based on performance and experience. This Customer Service Representative position comes with a typical schedule of Monday-Friday, 8am-4:30pm. We also offer generous benefits including medical, dental, vision, and a 401(k) plan. Our team also enjoys fun contests, great team activities such as BBQs and axe throwing, and ongoing training. If this sounds like the opportunity that you've been searching for, apply today!

ABOUT WES CARVER ELECTRIC

Wes Carver Electric has been serving Bucks and Montgomery counties for over 20 years as their friendly, neighborhood electrician. Specializing in residential electrical work, our projects range from troubleshooting and small repairs, rewiring of old houses, outdoor lighting projects, and much more. We are always looking to help our loyal customers and strive to offer them the best customer experience possible.

We know our team is essential to our success. This is why we offer competitive compensation, great benefits, and exceptional training. We help our employees build promising careers where they can enjoy the people they work with as well as a fun work environment

PRIMARY RESPONSIBILITIES

  • Answering phones to schedule appointments and help customers with any questions or concerns, with efficiency and accuracy
  • Being comfortable in a busy environment, with high volume inbound calls, as well as outbound calls
  • Engaging with customers to confirm and clarify information, and accurately entering all necessary customer information in the software database
  • Building relationships with customers and co-workers based on reliability, trust and effective communication
  • Prioritizing work, including work orders and assigning to proper team members
  • Working hard to ensure maximum scheduling efficiency without compromising customer satisfaction

This position offers immediate growth potential to include the dispatching of field technicians to service calls. 

QUALIFICATIONS

  • Strong office/customer service experience with excellent communication and phone skills
  • Positive, friendly and upbeat personality with a can-do attitude
  • Ability to think and react quickly while helping the customer
  • Problem solver with ability t ask relevant and thorough questions
  • Must be a self-starter and possess the ability to work independently
  • Proficiency in Microsoft Office Suite with ability to learn new customer service software, Service Titan. Training is provided 

Experience in construction or home services is a plus! Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR ELECTRICAL TEAM?

If you are great on the phone and feel that you would be right for this Customer Service Representative / Admin position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Location: 19446

Wes Carver Electric
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